Privacy policy.

1. Introduction

Something Cool Enterprise ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or purchase our products. We operate from Kingston, Jamaica, and provide HVAC and solar energy services across the island.

2. Information we collect

We may collect the following types of personal information:

3. How we use your information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, bookings, and service requests
• Providing quotes and consultations for HVAC and solar installations
• Communicating with you about your account, orders, and scheduled services
• Sending service reminders, maintenance notifications, and warranty information
• Improving our website, services, and customer experience
• Complying with applicable laws and regulations in Jamaica

4. Cookies and tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies — required for the website to function, including session management and shopping cart functionality
• Analytics cookies — help us understand how visitors use our site so we can improve it
• Preference cookies — remember your settings and choices for a better experience

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-party sharing

We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

• Payment processors — to securely process transactions in JMD and other currencies
• Delivery and logistics partners — to fulfil product orders and schedule service appointments
• Equipment manufacturers — when required for warranty registration and claims
• Analytics providers — to help us understand website usage (data is anonymised)
• Legal authorities — when required by Jamaican law or to protect our legal rights

6. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure server infrastructure, and restricted access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain your personal information for as long as necessary to provide our services, fulfil warranty obligations, comply with legal requirements, and resolve disputes. Service records and warranty information may be retained for the duration of applicable warranty periods. You may request deletion of your account and associated data at any time.

8. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent was the basis

9. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website and services after changes constitutes acceptance of the updated policy.